Ryan Goddard

My technology journey began as a kid with the advent of Windows 95, sparking a lifelong passion that continues to evolve. From early fascination with DOS prompts to hands-on experience building and troubleshooting personal computers, I naturally progressed to my initial role in helpdesk support. After transitioning through various specialized roles, I've pivoted towards a future focused on working with cloud technologies and systems.

Throughout my professional journey, I've remained dedicated to learning, growing, and finding the optimal solutions to problems. As I embark on new projects and pursue further education in the dynamic realm of cloud technologies, I eagerly anticipate the next chapter of my career. My objective is to leverage my existing knowledge and enduring enthusiasm for technology to make a meaningful contribution to an organization's cloud team. I love embracing fresh challenges and opportunities, driven by my active engagement in the ever-evolving landscape of information technology.

👨‍💻Work Experience

SAIC supporting USACE
Enterprise Service Desk Specialist | May 2021 - Present

• Acted as a UEM Administrator, responsible for account creation, app group management, permissions oversight, and execution of remote commands for mobile devices
• Leveraged PS Exec to enhance efficiency in addressing web and remote support tickets
• Managed over 40,000 Active Directory accounts for USACE civilian and contracted employees
• Configured and troubleshooted VoIP systems through Cisco Unified Communications Manager
• Guided and mentored incoming onboarding analysts by offering expert assistance for technical queries, provided feedback and updated management on progress and recommendations

EMCO supporting USACE
Enterprise Service Desk Analyst | Oct 2019 - May 2021

• Served as focal point for end-user support and critical issues including company-wide network outages, security incidents, and VIP requests
• Resolved end-user inquiries using Bomgar remote software, developed PowerShell scripts for routine issue resolution
• Supported Blackberry UEM-managed Android and iPhones devices
• Operated in accordance with DISA STIG and Army Regulation security policies

Stefanini supporting Nike WHQ
Deskside Technician II | Jul 2018 - Oct 2019

• Handled installation, diagnostics, and repair of Nike computer systems
• Organized on-campus meetings for between 10 and 20 users to facilitate computer deployment, install essential software, and ensure successful file backups before transferring to new systems
• Coordinated and oversaw the Nike's yearly WHQ intern event, imaging and deploying Windows and MacOS systems for several hundred interns
• Escalated incidents with Nike Technology Engineering and developed fixes with the corresponding cyber, cloud, or software teams

Lionbridge Global Solutions
Senior Rater | Oct 2013 - Present

• Evaluated and assessed utility of user-queried web pages within Google's Search Index guidelines
• Identified HTTP errors, flag-affected sites of Denial-of-Service attacks, warn of malicious websites
• Reviewed applications and provided recommendations for improving accuracy of voice queries

📑Download CV

🏅A Few Accomplishments

Graduated WGU

B.S. Cloud Computing - 07/2023

Certifications

AWS:

• SysOps Administrator
• Solutions Architect
• Cloud Practitioner

CompTIA:

• Cloud+
• Project+
• Security+
• Network+
• A+

Misc:

• ITIL v4
• LPI Linux Essentials
• CIW Site Development Associate

📊Projects

Simulating AWS Environment: Part 1

Part 1 of creating a larger scale project--eventually implemented into Terraform. This quick project utilizes EC2, SSH, Ubuntu CLI, Wordpress, and Route 53 via AWS. Apache Web Server, MySQL, and Wordpress are all installed, configured, and extracted to the running Ubuntu server. Certbot is installed for HTTPS, and Route 53 DNS A Records are established pointing to the subdomain blog.ryangoddard.cloud.
EC2 Instance now saved as EBS Snapshot to be restored as AMI image

Cloud Resume Challenge

The Cloud Resume Challenge provided more practice with S3, Route 53, and CloudFront, while introducing complimentary services such as Lambda and DynamoDB. The Lambda function that writes to the view count table (bottom of site) required both Python and Java. The challenge also provided a nice refresher on the frontend with HTML/CSS. Overall, the AWS services used were well rounded for cloud computing through building serverless applications, version control with Git/GitHub, CI/CD automation, security practices, networking, cost management, and troubleshooting.

Lambda Function to Invalidate CloudFront Distribution cache

Easy way to invalidate the CloudFront distribution without having to update it manually. Compliments CI/CD changes in GitHub, or manual updates to an S3 bucket.